Dear Ninjas,
On March 22nd, we had a bug concerning recharges. Some players who recharged Ingots did not receive them after making the payment. Some of these players proceeded to ask for the refund of the value recharged, resulting in having their accounts frozen. This bug concerning payments and recharges has been fixed, every player that recharged has already been automatically sent the recharged Ingots from the day in which the bug occurred. If your account ended up being frozen due to these circumstances, please, contact our Oasis Customer Service as soon as possible with the title [Frozen Account after Recharge Bug 03/22]. We wish to provide you all with the best service possible.
We apologize for any inconvenience, thank you for all your support.
Naruto Online Operation Team
